Sales Development Representative

Description

SumatoSoft is a software development company that focuses on the partners’ business goals and needs, assigns experienced software development teams, ensures clear workflows and communication, and uses the best industry practices ensuring continuous value delivery.

‍Having developed more than 120 custom solutions for more than 100 companies from 20+ countries since 2012, we can say and prove that we know how to develop custom software in the right way.

Challenges and goals you’ll own

• Timely nurture inbound and outbound warm leads through different communication channels (email, LinkedIn, Intercom, etc.).
• Make sure all communication and actions are tracked in the CRM system and keep the CRM system up to date.
• Create templates for automating communication with clients (including FAQs, quick offers, etc.).
• Keep existing sales and marketing materials up to date.
• Conduct demo calls with qualified prospects that were scheduled via outbound and inbound channels.
• Working towards monthly and quarterly sales and revenue targets as set.
• Develop a personalized approach for high-priority accounts.
• Re-approach past and outdated leads to make a sale.
• Provide assistance to other members of the sales team.
• Interact with customers and handle customer queries and complaints in a timely manner.
• Make weekly and monthly reviews, reports, and surveys.
• Actualize upsell/cross-sell goals and develop approaches for reaching those goals.

What we expect from you

• Minimum 2 years of work experience in a similar position that includes business communication via different channels: e-mail, chat, phone.
• High level of empathy for customers and a passion for customer success.
• Strong communication skills and business aptitude.
• Self-motivated and proactive team player who keeps an eye on new approaches and technologies and applies them.
• Experienced in Hubspot, Pipedrive, or similar CRMs.
• Result-oriented with the understanding of KPI/OKRs and how they fit.
• Deadline- and quota-driven.
• Have Upper-intermediate English level, other languages are a plus.
• Experience in IT services sales (outsourcing) is a plus.

What we can offer

• Career and professional growth.
• Regular performance reviews.
• English classes with native speakers.
• Team building activities and company events.
• Remote work (B2B contract).
• Flexible schedule.

Please note that all official communication regarding open positions at SumatoSoft will be conducted exclusively through our corporate official email: resume@sumatosoft.com